Terms and Conditions
Welcome to Carely! We provide holistic, home-based care services tailored for older teenagers and young adults with disabilities, including physical therapy, speech therapy, occupational therapy, life skills training, and behavioural support. By engaging our services, you agree to these Terms and Conditions, which are intended to clarify our commitment to quality care and your responsibilities as a client.
Services Provided
Scope of Services
Carely offers comprehensive home-based care, which may include physical, speech, and occupational therapy, as well as life skills training. Service offerings may evolve as we strive to best meet our clients’ needs.
Customized Approach
Each care plan is tailored to the individual’s specific needs. Services are coordinated by our team, consisting of trained professionals, including therapists and caregivers.
Scheduling and Cancellations of Individual Sessions
Appointment
Appointments are scheduled at mutually convenient times. We encourage consistency in scheduling to maintain continuity of care.
Cancellation and Rescheduling
Clients are required to provide at least 24 hours' notice to Carely professionals for cancellations or rescheduling.
Payment Terms
Fee Structure
Fees for each service are specified in the individual care plan. Prices may vary depending on the level of care and services selected.
Payment Schedule
Payment terms will be agreed upon in the client contract. Carely reserves the right to suspend services for unpaid invoices after reasonable notice.
Privacy and Confidentiality
Data Protection
Carely is committed to protecting the privacy of our clients. All personal and medical information collected is used exclusively for providing high-quality care and will be handled in compliance with applicable data protection laws.
Confidentiality Agreement
All information regarding the client’s care plan and progress is confidential and will not be shared without the client’s or legal guardian’s consent.
Limitation of Liability
Professional Care Commitment
Carely is dedicated to providing quality care and maintaining high standards in all services. However, Carely shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, more information also provided in the Client Agreement.
Scope of Liability
In case of any dispute, Carely’s liability is limited to the amount paid for the specific service in question, and any applicable refunds will be processed within the designated refund period. Read more under the Cancellation & Refund section.
Client and Staff Conduct
Respectful Interactions
Carely expects respectful and professional interactions between clients and staff. Harassment, hate speech, or any form of abusive behavior is strictly prohibited. In cases of disruptive behaviour, Carely reserves the right to suspend or terminate services to ensure a safe and positive environment for everyone involved.
Safety Standards
All Carely professionals follow strict safety protocols to ensure the well-being of our clients and staff.
Refund Policy
Full Refund
A full refund, minus the setup cost, is available if requested before the onboarding call or within 7 days of payment, whichever comes first.
Partial Refund
After the onboarding call or 7 days (whichever comes first), Carely offers a partial refund. This refund will be calculated by deducting the cost of services already rendered from the total amount paid and factoring in the remaining contract term.
Set up Cost
Setup costs are non-refundable under any circumstances. This includes initial configuration and onboarding fees.
Early Termination Penalty
If the membership is terminated by the client before the end of the agreed tenure, a penalty equivalent to 20% of the total membership cost will be deducted from the refund amount. This penalty reflects the commitment made to both Carely and therapists to secure their services and maintain the agreed rates.
Termination
Carely reserves the right to immediately suspend or terminate your account and restrict access to the service, without prior notice or liability, for any reason, including but not limited to a breach of the Terms of Use.
Governing Laws
These Terms shall be governed and construed in accordance with the laws of the jurisdiction of Karnataka, India in which Carely operates, without regard to its conflict of law provisions.
Cancellation Policy
Cancellation by Client
The Client may terminate this Agreement with 7 days' written notice to contact@thecarely.com.
Cancellation by Carely
Carely may terminate the Agreement with 7 days' notice, or immediately if the Client breaches the Agreement.
Settlement
All outstanding fees must be paid within 15 days of termination.