Cancellation & Refund Policy

This policy governs the terms for terminating services and receiving refunds for Subscription Plans purchased from Carely.

1. Refund Policy

Eligibility Period	Refund Amount	Deduction
Full Refund	Available if requested within 24 hours of payment or before the completion of the onboarding form, whichever occurs first.	None
Partial Refund (Pre-Session Start)	Requested after the initial 24-hour window but before any sessions begin.	Non-Refundable Setup Fee deducted
Ongoing Services Refund	Requested after sessions have started.	Setup Fee + Cost of completed/allocated sessions

Non-Refundable Setup Costs

The Setup Fee covers therapist matching, initial configuration, and onboarding support. Post-24 hours of payment or after the onboarding form is filled, the Setup Fee is non-refundable under any circumstances.

₹5,000 if you opted for one therapist.
₹3,000 per therapist if you opted for two or more therapists.

2. Refund Processing

Refunds are typically processed and initiated by the Carely team within 10–15 business days from the date the refund request is confirmed.

Note: Your bank or financial institution may take additional time (typically 3–7 business days) to credit the amount to your account after we initiate the refund.

3. Termination and Cancellation Policy

Cancellation by Client: The Client may terminate the Service Agreement with 7 days' written notice to contact@thecarely.com.
Cancellation by Carely: Carely may terminate the Agreement with 7 days' notice, or immediately suspend or terminate the account and restrict access without prior notice for reasons including, but not limited to, a breach of the Terms of Use (e.g., non-payment or breach of the Non-Circumvention clause).
Settlement: All outstanding fees, charges, or costs incurred up to the date of termination must be settled and paid within 15 days of the termination date.